Mobile / Live
This page explains how kriya111 handles the details you share when you open and use an account, from your mobile number to the wallet records behind each transaction. Access depends on your local law and eligible regions, so read it alongside the terms shown inside your account.
Opening an account with kriya111 means we hold a small set of details about you, and this policy sets out what those details are and what we do with them. We collect what you type into the sign-up fields, what your device sends when a page loads, and the records that build up as you use the site: login activity, the pages you open, and the transactions that move through your wallet. Our payment rails are named for you at the point of use, so you will see bKash, Nagad, Rocket or bank transfer as the step you are taking, and the reference numbers those services return to us form part of your transaction history. We use those details to run your account, keep the wallet accurate, answer the messages you send to support, and spot activity that looks unlike your usual pattern. We do not sell your details, and we do not hand them to unrelated companies for their own marketing. How long we keep a record, and which parts of this policy apply to you, depends on the law of the country you are in and on eligible regions. Some places require transaction records to be held for a set period; others limit what may be collected at all. Where your local law gives you a stronger right than this page describes, that law takes precedence. When our practices change, we update the wording here and the equivalent pages inside your account, and the version you can see when signed in is the one that governs your account.
Not every part of your visit is governed by the same wording, and it helps to know where the edges sit. This policy covers the details we hold about you, the records inside your account wallet, the messages you send through the support routes published on this site, and the way our pages behave on your phone or a larger screen. It applies whether you sign in through a browser today or come back to a saved page next week. It does not follow you out of the door. When you tap through to a payment app such as bKash or Nagad, that company's own privacy terms govern the step you take there, not ours. The same is true of any outside page we link to and of the network that carries you here. Game content shown in the lobby, including titles from Microgaming, PG Soft, Bigtime Gaming and JDB, is served inside our pages, but the wider internet behind it sits beyond our control. What we may collect is set by the law where you are and by eligible regions.
Your mobile number or email used to sign in, the password you set, and the login activity attached to your account all sit inside this policy. We keep the record so you can see when your account was opened and from which device, and so we can react if something looks wrong.
Deposits and withdrawals you start from your account wallet, including the reference each service returns, whether that is bKash, Nagad, Rocket or bank transfer, are recorded here. When a payment app handles a step on its own screens, the detail you enter there falls under that provider's policy rather than this one.
Game tiles, studio names and lobby pages you browse while signed in come under this policy, because we serve them. Titles from Microgaming, PG Soft, Bigtime Gaming and JDB appear here as content inside your account view, and your activity on those pages is part of your ordinary account record.
Anything you reach by leaving our pages sits outside this policy. That covers a payment app you open from your phone, a link to a news story or community page, and the browser or network provider that carries your session. Each of those keeps its own terms, so read them before you share details there.
You do not need to ask us twice to see what we hold. Sign in and open your account area, where your profile fields, wallet history and earlier support threads sit together on one screen. If a mobile number or email address is out of date, change it there and the update flows through the same record our support team reads. When you want something explained rather than edited, send your question through a published support route and tell us which record you mean. We will point you to the entry you are asking about, confirm what we keep against it, and tell you plainly what we can change, what we must hold on to, and what sits with a payment provider instead. Some requests carry legal weight, and those depend on the country you are in and on eligible regions. Where your local law sets a process, such as a written request, a waiting period or a named authority, we follow that process rather than a shortcut of our own.
Signed-in account pages show your profile fields, wallet history and support threads in one place. Open them whenever you want to check a detail rather than write to us, and compare what you see against anything a payment service has told you about the same transaction.
If your mobile number, email address or name has changed, update it in your account so our records match. The change flows into the same record our support team reads, which means a later question about your wallet lines up with the details you can see yourself.
Send a question through a published support route and name the record you mean, whether that is a wallet entry, a login date or a message thread. We answer against what your account shows, and where the answer sits with a payment provider such as bKash or Nagad, we say so.
Where your local law gives you a formal route to ask about access, correction or removal, we take that route seriously. Send it through a published support channel, tell us which country's rules apply to you, and allow the process your law sets rather than expecting the same steps everywhere.
Privacy questions land with the same team that handles your account, so you do not have to hunt for a specialist address. Sign in and open the help panel in your account area to raise a question about anything this policy covers, and attach the detail that matters: the record you are asking about, the date it appeared, or the page where you saw it. If your account is not the right place to start, because you cannot sign in or because the question is about the site itself, use the chat link published on our pages. Keep your question in one thread so the history stays readable for both sides. When a request has to be formal, say so in your first message. Tell us the country you are in, what you are asking for, and which records you mean. That single line saves a round trip, and it puts your request in front of the person who can answer it. What we can do depends on your local law and eligible regions.
The help panel inside your signed-in account is the quickest route for anything tied to your profile, wallet or a past message. Raise the question there and we can see the same records you can, which keeps the reply specific instead of general.
Where the chat link is published on our pages, use it for questions that are not attached to a signed-in account, such as how a page behaves, what a policy line means, or what to read next. Bring the page address with you so we can look at the same screen.
For a formal request about your details, put it in writing through a published route and state what you want changed or confirmed. Include the country whose rules you are relying on and the records you mean, so the request reaches the right person without a follow-up.
Handling your details well comes down to a few habits we keep to. Your account is reached through a sign-in that only you hold, and we ask you to keep that password to yourself; if you share a phone with someone else, sign out when you finish. Session data and cookies keep you signed in and remember simple choices such as language, so turning them off entirely will make the site behave oddly on the next visit. Retention follows the same logic. Wallet and transaction records stay for as long as local rules ask, while a support thread is kept so the next person who picks it up can see what was already agreed. When a record has no purpose left, it goes. If you want to know which details we hold about you, or you want a change made that the account page will not allow, contact us through a published route. Tell us what you want and why. Some requests depend on your local law and eligible regions, and we will say clearly when that is the case rather than guess.
Your profile fields, sign-in activity, wallet records and support threads make up the set we keep. Nothing outside that set arrives from us, and where a payment service such as bKash, Nagad or Rocket handles a step, the detail you type there stays with that service.
Cookies keep you signed in between pages and remember small choices, which matters most on a phone where every extra tap costs time. You can manage them in your browser, though blocking all of them will interrupt sign-in and make parts of the lobby fail to load.
Your password guards the account, so keep it private and change it from your account page if you think someone else has seen it. We look for sign-in patterns that do not match how you normally use the site, and you can check your recent activity in the account area at any time.
We keep wallet and transaction records for the period local rules require, and support threads while they are useful to the next reply. Once a record has served its purpose it is removed. If you want one deleted earlier, ask us and we will tell you what local law allows.
The questions below are the ones that come up most often on this page, so we have answered them in the same plain wording we use everywhere else. If yours is not here, that is not a dead end: the account help panel and the chat link published on our pages both reach a person who can look at your records with you. Read the answer that comes closest, then ask about the part that still feels unclear. Two things are worth keeping in mind as you read. First, your own local law and eligible regions decide what applies to you, so treat this page as the shape of our practice rather than a promise that every step is identical in every country. Second, most of what you want to check is already visible once you sign in, which is quicker than waiting for a reply. Start there, and ask us only for what the account view does not show.
The details we hold about you, your wallet records, the messages you send us and the way our pages behave on your device. It does not cover what happens once you leave us, because a payment app such as bKash or Nagad, or any outside page, keeps its own terms.
Yes. Sign in and open your account area, where your profile fields, wallet history and earlier support threads sit on one screen. That view is the same one our support team reads, so what you see there is what we work from when you raise a question.
Change profile fields such as your mobile number or email address yourself from the account page. For anything the page will not allow, send a written request through a published support route, naming the record and the country whose rules you rely on, and we will tell you what applies.
Only what the step needs. When you deposit or withdraw through bKash, Nagad, Rocket or a bank transfer, the service handles its own part of the transaction on its own screens, and the reference it returns to us is stored in your wallet history. Those providers keep their own privacy terms.
We use cookies and session storage to keep you signed in and to remember small choices like language, which matters on a phone. You can manage or clear them in your browser settings, but blocking everything will interrupt sign-in and stop parts of the lobby from loading properly.
Start with the help panel in your signed-in account, where we can see the same records you can. If you cannot sign in, use the chat link published on our pages. For a formal request, put it in writing and tell us the country and the records involved.